Towards the end of September, Microsoft has published a update for the latest versions of operating systems Windows, Including Windows 8.1.
Some users have complained that after installation updateacquis KB4038792, the connection between their computers and the Microsoft account (outlook, MSN, live, exchange) was interrupted.
KB4038792 is a update "Cumulative" that brings for Windows 8.1 besides fixing / solving some security issues and other improvements. Therefore, it will be quite difficult for users to detect which part of it update prevent authentication to your Microsoft account. Apparently, it's something like a firewall, which actually blocks the connection between your laptop / PC and Microsoft Account.
"Sign in to your Microsoft account
Sorry we couldn't connect to Microsoft services right now. If this problem persists, search for “network problems” on the Start screen"
This authentication issue was confirmed on September 22, 2017, by a Microsoft official, after a user reported on September 16, 2017 on the support forum, that he can no longer log in to the Microsoft account after updateKB4038792. The problem was reported on an HP 2G 250 laptop with Windows 8.1.
Microsoft acknowledges this problem, which, according to the company, affects a relatively small number of users in certain areas and systems / PCs that would have some common elements. Unidentified yet.
As a solution for users who use the account Microosft for authentication on Windows 8,1, is to use your local account until this bug is resolved.
Microsoft has promised that it will seek to remedy this issue as soon as possible.
Thanks a lot for this post, we had installed Windows 8 to see if I can get a license (update) free at Windows 10, and I didn't know what to do to solve the problem and what was happening, you clarified me. the idea is that I have an older version of Windows 8.1 So I don't understand why it wouldn't work for me because I didn't do that update but please
This is most likely a problem with Microsoft's authentication servers, which is why authentication does not work.
However, if you access the browser, will you login?